Table of Contents

I'm getting bad scan results - troubleshooting
- - - Special cases

I'm getting bad scan results - troubleshooting

Keep your FlexScan3D projects locally. Things go weird when your project is stored in a networked folder.

I'm not getting any or partial scan results
- Is the cut plane still active? Remove cut plane.
- Is the Z-filter set correctly?
  - measure and re-set the Z-min value
  - measure and re-set the Z-max value
- Turn on bounding box: this way it's easier to spot if a scan contains information or not.

Using the rotary table, my scan is scattered in a circular pattern
- do the rotary table calibration

I'm getting glitch-like stripes instead of a clean scan
- Is the object reflective? Use a matting spray
- Is the object transparent? Use a matting spray
- does the object scatter the light underneath it's surface? Use a matting spray
- Try position the object a little closer or further away from the scanner
- Change the image exposure a little (darker, brighter). Do this only inside the scanning software. Never do this on the projector itself.

Out-of-sync warning
- increase pattern delay. Check the scan-images to see if each image has the right projected pattern on it.

3D object rotates slowly and can't be stopped
- stop “demo mode” in the contextual menu.

Special cases

scanning and processing takes long (capture time: ± sec, processing time: ±70 sec)
- the bounding box is empty
- system check is OK
- making a scan to define the cut plane doesn't take abnormally long
- Generate: “capture only” is also slow. Generating a mesh from the images doesn't work
- the problem persists after restore defaults and reboot
- The scan-images look good.
- This problem was with FlexScan3D V3.3.5.8 (64bits)
- A reinstall of the program fixed these problems